Refund policy
Last updated: April 17, 2025
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible, your item must be in its original condition—unopened, unused, and in its original packaging. Proof of purchase is also required.
To start a return, contact us at hello@get2up.com. Returns must be approved before being processed. Items sent without prior approval will not be accepted.
In most cases, you may not be required to return the product physically. If your return is approved, we’ll provide instructions via email.
Change of Mind
Due to the nature of our products, we do not accept returns for change of mind. Please choose carefully before purchasing.
Damages & Issues
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it so we can resolve the issue promptly.
Non-Returnable Items
All inhalers are classified as personal care goods and cannot be returned once opened. We also do not accept returns on:
- Used or opened items
If you’re unsure about your item, feel free to get in touch.
Return Shipping Costs
If a return is required, shipping costs are the customer’s responsibility unless the return is due to a fault or error on our end.
Exchanges
If you want a different item, the fastest option is to place a new order after your return is approved.
EU Customers – 14-Day Cooling-Off Period
If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be unused, unopened, and in its original condition.
Refunds
We’ll notify you once we’ve reviewed your return request and let you know if the refund is approved. If so, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at hello@get2up.com.